Japanese encephalitis (JE) has been detected in Northern Victoria. JE virus can cause a rare but potentially serious infection of the brain and is spread to humans through bites from infected mosquitoes. Find further information and how you can take precautions by clicking the link below.
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In 2015, the Victorian Ombudsman released two reports which highlighting the need for all Councils to ensure that their complaints handlings systems are effective, efficient and promote fairness, integrity, respect for human rights and administrative excellence.
This policy has been developed after a review of our existing complaints handling process to provide a clear and transparent framework for the handling, recording and reporting of complaints from the public.
It was adopted by Council on Tuesday 22 February 2022.